Return Policy

Your satisfaction is our priority

Return Policy – Vilson Industries

Effective Date: 07/04/2026

At Vilson Industries, we strive to ensure customer satisfaction. If you're not completely happy with your purchase, you may request a return under the conditions outlined below.

1. Return Eligibility

Returns are accepted within 7 days of delivery.

The item must be unused, in original condition, and with original packaging, tags, and invoice.

Certain items like innerwear, personalized/customized products, or items marked "non-returnable" are not eligible.

2. How to Initiate a Return

Contact our customer support via email or phone within 7 days of receiving the product.

Provide order number, reason for return, and photos (if applicable).

Once approved, we will schedule a reverse pickup. Alternatively, you may be asked to ship it back to us.

3. Return Shipping

We provide chargeable reverse pickup for all locations.

If reverse pickup is not available, you may courier the product to us.

4. Return Rejection

Returns failing quality checks (damaged, used, or missing parts) will not be accepted.

Ineligible returns will be shipped back to the customer without refund.

Return Address:

Email: vilsonindustries@gmail.com

Phone: +91 89833 18783

Address: Workshop No.1, Building No.7, Rose Nagar, Naigaon West, Vasai, Maharashtra – 401207, India

Important Notes:

Processing time for returns may take 5-7 business days after we receive the returned item.

Refunds will be processed to the original payment method.

For any questions or concerns, please don't hesitate to contact our customer support team.