Return Policy – Vilson Industries

Effective Date: 01/04/2025
At Vilson Industries, we strive to ensure customer satisfaction. If you're not completely happy with your purchase, you may request a return under the conditions outlined below.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• The item must be unused, in original condition, and with original packaging, tags, and invoice.
• Certain items like innerwear, personalized/customized products, or items marked “non-returnable” are not eligible.

2. How to Initiate a Return

• Contact our customer support via email or phone within 7 days of receiving the product.
• Provide order number, reason for return, and photos (if applicable).
• Once approved, we will schedule a reverse pickup. Alternatively, you may be asked to ship it back to us.

3. Return Shipping

• We provide chargeable reverse pickup for all locations.
• If reverse pickup is not available, you may courier the product to us.

4. Return Rejection

• Returns failing quality checks (damaged, used, or missing parts) will not be accepted.
• Ineligible returns will be shipped back to the customer without refund.

Return Address:

Email: vilsonindustries@gmail.com
Phone: +91 89833 18783
Address: Workshop No.1, Building No.7, Rose Nagar, Naigaon West, Vasai, Maharashtra – 401207, India