Cancellation Policy – Vilson Industries

Effective Date: 01/04/2025

We understand that sometimes you may need to cancel an order. Below are the guidelines for cancellations.

1. Order Cancellation by Customer

• You can cancel your order within 24 hours of placing it or before the product has been shipped, whichever comes first.
• To cancel your order:
  • Contact our customer support team via email or phone with your order details.
  • If the cancellation request is made before shipment, we will cancel the order and issue a full refund.
  • If your order has already been processed for shipment, we cannot accept the cancellation.

2. Order Cancellation by Vilson Industries

• We reserve the right to cancel an order in certain circumstances, including:
  • Inaccurate pricing or product information
  • Fraudulent or suspicious activity was detected with the payment
  • Unavailability of stock or shipping issues
  • Force majeure situations (natural disasters, strikes, etc.)

3. Cancellation Process

• Once your order is cancelled, we will notify you via email and process a refund based on the original payment method.
• If the cancellation occurs after the product has been shipped, you will need to initiate a return (as per the Return Policy).

4. Refund for Cancelled Orders

• Cancelled orders will be refunded in full via the original payment method.
• The refund will be processed as per the Refund Policy timelines.

5. Non-Cancellable Items

Certain products, such as personalised items, digital products, or items marked as “non-cancellable” at the time of purchase, cannot be cancelled.

6. Contact Us for Cancellations

Email: vilsonindustries@gmail.com

Phone: +91 89833 18783

Address: Workshop No.1, Building No.7, Rose Nagar, Naigaon West, Vasai, Maharashtra – 401207, India